Question 1

What is your shipping policy?

Accepted Answer

Please allow 1-2 business days for processing, and than 3-10 days for domestic delivery and 7-21 days for worldwide. We provide free delivery on local orders of $50 and over. We will be shipping out all orders from the previous sales every Monday. Minimum 24 hours between purchase and shipping date.

Question 2

​​Why do my pieces look different than the picture?

Accepted Answer

For some of the items listed, if there are more than one listed in stock, than that means I have taken a picture of one of the crystals/minerals to represent all of the ones in stock as the rest of them are similar in size and colour. Otherwise, you will get the exact crystal you see in the picture.

Question 3

How do I pay?

Accepted Answer

We accept payments through Stripe, PayPal, Etransfer, Sezzle, or in person.

Question 4

Can I keep my box open?

Accepted Answer

Yes you can. We offer the option to keep your box open after paying so that you can continue to add to it until either you reach the $150 free shipping marker or the 30 day holding period. Which ever comes first. In the case of reaching the 30 day limit, you will be sent an invoice with a shipping cost and are expected to pay that within 24 hours to avoid any shipping delays.

Question 5

How do I return/how do I get a refund?

Accepted Answer

All sales are final. We will not accept returns on the products, so be 100% sure of your purchases.

If your item(s) arrive damaged, we are more than happy to make things right, please just DM us at least 4 photos of the damaged crystal(s) and we will definitely make sure you are properly compensated.

Question 6

​​I live local, can I set up pick up/delivery?"

Accepted Answer

If you live in or near Regina, Saskatchewan and would prefer to either pick up your item or have it delivered in person. Please select either the local delivery or local pick up option, depending on your circumstance. We do require at least 24 hours after payment until the order would be ready for pick up and also 1 hour notice before pick up to ensure your bag is ready. Give us a message through our email system on here or make a note in your order when checking out.

Question 7

Health Disclaimer

Accepted Answer

I am not a licensed medical practitioner and crystals should not be used in place of medication prescribed by doctors.

Question 8

What is your non-payment policy for your live sales?

Accepted Answer

We do understand that life happens and occasionally it limits you on what you are able to pay for. When it becomes a regular occurrence and happens more than once, we unfortunately will have to block them on our Live Show Media Platforms, but they still have access to purchase from our website.

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